Warranty Program

Thank you for being a Beautyrest® Guest Purchase Program customer.  Your Beautyrest® Hospitality mattress and box spring/foundation are covered under our Beautyrest® 10 Year Non-Prorated Warranty. 

If you encounter an issue with your mattress or box spring/foundation, please review the following items before submitting a claim:
  1.  Please confirm you purchased a Beautyrest® Hospitality mattress or box spring/foundation from Beautyrest Guest Purchase.   If not, please visit www.beautyrest.com for information on all other Beautyrest® products, including retail stores, outlets, and purchases on beautyrest.com.
  2. Check your box spring/foundation mattress support.  If your mattress is not performing as expected, we’ve found that unevenness or sagging can occur when the frame or foundation you’re using does not support the mattress properly.  Beautyrest® Hospitality mattresses must be supported by a Beautyrest® box spring or a solid platform base to meet our warranty criteria.
  3. Rotate your mattress.  It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every six months to ensure it breaks in properly on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.

I checked those things, now what? To request a warranty claim, please click on the Beautyest® Warranty Form link here or below: 
Please click the link to complete this form.
To submit your claim, follow the prompts and on the first page, select "Other Authorized Retailer" and then "Hospitality (Guest Purchase Bed)", click "Next" to begin your claim. It should take approximately 10 minutes to complete. The prompts will guide you through the process step-by-step, including some requirements, providing details to include your purchase order invoice, and requesting photos of the issue.

If you still have questions about warranties, review the Warranty Card link below to learn more.