Terms & Conditions of Purchase
The following terms and conditions of purchase apply to all orders from Simmons Bedding, LLC. ("Beautyrest®") by you as the buyer ("Buyer" or “you”). You as the party placing the order represent that you as the Buyer have the ability to place the order.
ACCEPTANCE OF ORDERS
NO CONTRARY TERMS. ORDERS ARE NOT BINDING ON BEAUTYREST UNLESS ACCEPTED BY BEAUTYREST. ACCEPTANCE OF BUYER'S ORDER IS CONDITIONED UPON BUYER'S ASSENT TO THE FOLLOWING TERMS & CONDITIONS OF PURCHASE, AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THE CONTRACT OF SALE. If any of these terms and conditions are not acceptable to Buyer, Beautyrest must be notified promptly.
PRICING AND SPECIFICATIONS
Prices remain valid while they are listed and offered on this Website. Product availability may be limited. Products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise or cease to make available any or all products. The price of the products ordered will be the price posted on the Website as of the date of the order.
All Beautyrest prices reflect Buyer's net cost in U.S. currency. The prices do not include applicable federal, state, and local taxes, charges and duties. You will pay all such costs, taxes, charges, and duties. Beautyrest reserves the right to adjust and communicate pricing should an error be found in published material.
ORDERS AND PAYMENT TERMS
Orders are not binding on Beautyrest unless accepted by Beautyrest. Acceptance is determined at our sole discretion and orders can be rejected for any reason at any time.
Payments may be made via credit or debit card only. Your form of payment will be confirmed at the time you place your order. Your payment for all charges will be processed and your credit or debit card charged at the time you place your order. All product charges will be collected at the time you place your order.
Payment via credit or debit card is subject to the approval of the financial institution issuing your card. If the card information that submitted is incorrect or invalid, we cannot process your order. Neither Beautyrest nor any of its suppliers or service providers has any liability if your financial institution fails to accept or honor your card for any reason.
CANCELLATION POLICY – BEAUTYREST MATTRESS AND MATTRESS SET ORDERS
Your Beautyrest mattresses purchased via our online store will be made just for you at one of our Beautyrest® factories upon receipt of a confirmed order. Orders may be cancelled at no charge from the time of the order through 48 hours after order confirmation. After 48 hours, Beautyrest reserves the right to charge a 15% cancellation fee. If you cancel your order, we will issue a credit for the charge to your card, less any applicable fee. To cancel a Beautyrest mattress or mattress set order, please call us at 844-258-4404. You cannot cancel an order online.
SHIPPING POLICY AND CHARGES
Mattresses and Foundations. All mattress sets sold through our Website will be delivered free of charge through a delivery agent selected by Beautyrest.
Please note that delivery on mattresses and foundations is only available in the Continental U.S. We cannot deliver mattresses or foundations to Alaska, Hawaii, Puerto Rico, APO or FPO addresses and other US Territories.
Mattresses and foundations are too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so they will be sent to you free of charge via a white glove freight delivery. “White glove freight” is different than standard UPS, FedEx, or US Mail in that the carrier takes a larger part in making sure the product you are purchasing makes it safely off of their truck.
The delivery service is a “white glove” 2 person service that includes: inside placement to room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (tool less), setup of the adjustable base (if included in your order), removal of debris and removal and disposal of old bedding.
1. Standard delivery service is Monday – Friday 8:00 AM – 8:00 PM and limited Saturday delivery, except for Holidays including New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday After Thanksgiving Day, Christmas Eve Day, and Christmas Day.
2. An automated pre-call contact will be attempted within 24 hours after the confirmation of an order. The delivery agent will call when the product is received to schedule delivery.
3. The delivery agent will attempt to deliver within a (4) four hour window and within (10) ten business days of receipt of product from Beautyrest®. Beautyrest® makes every effort to deliver our mattress to the delivery agent within (8) eight weeks of our receipt of the order.
One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items below).
WHEN WILL MY ORDER ARRIVE?
Your Beautyrest® mattress and foundation purchased via our online store will be made just for you at one of our Beautyrest manufacturing facilities upon receipt of a confirmed order, so you can expect delivery between 10 and 21 business days from the date of your order confirmation. This estimate is based on our experience and it could be more or less. You will receive a call from our local delivery partner to make delivery arrangements approximately 1 week after your order has been shipped from our facility. You can easily check on the status of your order at any time by visiting wherezmyorder.com and entering your order number and zip code. If you have any further questions on your order status, can also call us at 844-258-4404.
Note also that your bed frame (if you chose one as part of your order) will ship from a different location than your mattress set. The bed frame should arrive well before your mattress set, so please keep it close to the area you plan to have the bed set up. This allows the delivery company to complete the bed set-up without delay.
Beautyrest mattress and foundation orders are delivered using our delivery agent and "white glove” delivery service. You MUST inspect the package at the time of delivery. If you find any damage to the product, or if there is any reason for you to be concerned about damage, you have two options:
1. You may refuse shipment and a replacement product will be ordered directly from Beautyrest, or
2. You can write “PRODUCT DAMAGED” clearly on the sheet that you are asked to sign by the delivery agent. This simply insures that if there is any damage, it will be resolved efficiently. You can then follow up directly with us at 844-258-4404 to arrange a replacement item, if necessary. If you find that your accessories order arrived with damage or defect after opening the packaging, please call us at 844-258-4404. If we find that there is an issue with the product or a fault in shipping you an incorrect item, we will arrange for a return or exchange at our expense.
RETURNS AND EXCHANGES
Mattresses and Foundations. Beautyrest mattress and foundations can only be returned or exchanged under the Beautyrest 100 Day Comfort Assurance programs. In both cases, you must sleep on the mattress a minimum of 30 nights before initiating a return or exchange. You will have to pay a 15% return and disposal fee plus $200 for shipping and handling, which will be deducted from the amount credited to you for your return. In the case of a return with no exchange, your credit will be issued when the returned product is received back at the Beautyrest® factory. Beautyrest will not accept or credit returns of any product that is stained or otherwise damaged in a way that would violate the terms of our warranty. Please contact us at 844-258-4404 if you have any question on these programs.
THE BEAUTYREST® 100-DAY COMFORT ASSURANCE POLICY*
We want you to make your Beautyrest mattress or mattress/standard foundation set purchase with complete confidence. We know that that even after making a careful selection, sometimes people may need a different level of comfort. That is why your Beautyrest mattress purchase is backed by our 100-day Comfort Assurance Program.
We ask that you spend at least 30 nights sleeping on your new mattress to allow your body time to adjust to it. Once your body has adjusted to the comfort and support of your new mattress, you will know for sure whether or not you have made the right selection.
If you wish to return or exchange your mattress after 30 days, we will authorize the return for up to 100 days after delivery. All you have to pay is a 15% return and disposal fee plus $200 for shipping and handling, which will be deducted from the amount credited back to the credit card used to make the purchase. We will cover all other expenses.
Please call us at 844-258-4404 if you have any questions or want to initiate a return or exchange. Please note that there is a limit of one trial per customer and Beautyrest will not accept or credit returns of any product that is stained or otherwise damaged in a way that would violate the terms of our warranty. Please refer to your Beautyrest mattress warranty card for further details. You can also download a copy of the warranty here https://www.beautyrest.com/Warranties/After-March .
The validity, construction and enforcement of these Terms & Conditions of Purchase between Beautyrest and Buyer shall be governed by and interpreted under the laws of the State of Georgia and are the sole terms applicable to Buyer's purchase of products. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Fulton, State of Georgia, United States of America.