Shipping policy

All mattress sets sold through our website will be delivered through a delivery agent selected by Beautyrest.

Please note that delivery on mattresses and foundations is only available in the Continental U.S. We cannot deliver mattresses or foundations to Alaska, Hawaii, Puerto Rico, APO or FPO addresses and other US Territories.

The delivery service is a “white glove” 2-person service that includes: inside placement to room of choice, stair carries (up to 2 flights), unpacking, removal of debris and removal and disposal of old bedding.

  1. Standard delivery service is Monday – Friday 8:00 AM – 8:00 PM, except for Holidays.
  2. An automated pre-call contact will be attempted within 24 hours after the confirmation of an order. The delivery agent will call when the product is received to schedule delivery.
  3. The delivery agent will attempt to deliver within a (4) four hour window and within (10) ten business days of receipt of product from Beautyrest®. Beautyrest® makes every effort to deliver our mattress to the delivery agent within 3 - 6 weeks of our receipt of the order.

One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items below).

When Will My Order Arrive?

Your Beautyrest® mattress and foundation purchased via our online store will be made just for you at one of our Beautyrest manufacturing facilities upon receipt of a confirmed order, so you can expect delivery within 3- 6 weeks from the date of your order confirmation. This estimate is based on our experience, and it could be more or less. You will receive a call from our local delivery partner to make delivery arrangements approximately 1 week after your order has been shipped from our facility. You can easily check on the status of your order at any time by visiting wherezmyorder.com and entering your order number and zip code. If you have any further questions on your order status, can also email us at guestpurchase@sertasimmons.com.

Damaged Items

Beautyrest mattress and foundation orders are delivered using our delivery agent and "white glove” delivery service. You MUST inspect the package at the time of delivery. If you find any damage to the product, or if there is any reason for you to be concerned about damage, you have two options:

  1. You may refuse shipment, and, if possible, write,” PRODUCT DAMAGED” on the delivery sheet you are asked to sign by the agent. A replacement product will be ordered directly from Beautyrest.
  2. If you find that your bed order arrived with damage or defect after opening the packaging, please email us at guestpurchase@sertasimmons.com. If we find that there is an issue with the product or a fault in shipping you an incorrect item, we will arrange for a return or exchange at our expense.

Returns and Exchanges

All beds are non-refundable and non-returnable.