Warranty Program

Thank you for being a Beautyrest^® Guest Purchase Program customer. Your hotel-grade mattress, made with high-quality materials and current sleep technology will provide you with long-lasting comfort and rejuvenating sleep.

If you encounter an issue with your mattress, please review our warranty program and follow the steps below to submit a claim.

Beautyrestguestpurchase.com Items

Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. The limited warranty covers manufacturing defects such as sagging/depressions, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching. Please note: Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance. If you’re experiencing sagging greater than the allowance listed for your product, or any other issue, you may be experiencing a defect! Out of respect for your time, before submitting a claim we recommend checking two things before submitting a sagging/depression claim.

1. Check your foundation.  If you’re having a mattress issue, we’ve found that unevenness or sagging can occur when the frame or foundation you’re using isn’t supporting the mattress properly.

2. Rotate your mattress.  It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.

Okay, checked those things. Now what? To request a warranty claim, please fill out this Mattress Warranty Form. It should take about 10 minutes and will walk you through the process step-by-step including some requirements, and gathering some order information and photos of the issue.

Non-Beautyrestguestpurchase.com Items

It is important to know that Beautyrestguestpurchase.com ONLY has the ability to handle returns and warranties for Beautyrestguestpurchase.com orders.

Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If your retailer has closed, or you’ve moved out of their service area, reach out to us directly at (844) 258-4404. We will need verification in order to determine if we can provide further assistance.

Start Mattress Claim

If you still have questions about warranties, select a document below to learn more.